·            To what is your company committed?

·         How has your company developed the values you stand for?

·         In the frame of sustainability, you need to be long term oriented

·         You may want to add commitments to ethical and other principles

·         What characteristics do you expect your people to have?

·         Continuous improvement of the quality of people, processes, products and services

Then put in place the Management and Leadership principles

Expectations from Managers:

• Do what you preach
• Install the right communication channels and check their functioning
• Keep contact with the places where work is done
• Show interest in what people are doing
• Give a second, but not a third chance

Expectations from staff:

• Select the right people, train them correctly
• Define a clear hierarchy. This is even more important when people work cross-functionally in a matrix structure.
• Encourage people to participate in the improvement of products, processes and work methods
• Reward according to performance
• Award innovation, improvements
• Watch carefully the leadership abilities of the first level supervisors